FAQs & Policies
At Pearl & Poseidon, we make every effort to ensure an easy, comfortable, and secure sale and transaction. We value our customers and their P&P experience.
Which Credit Cards do you accept?
We accept the following credit cards: Visa, MasterCard, Discover & American Express in addition to Pay Pal. Please provide your exact billing address and telephone number for proper shipping. All International shipments require a telephone number for Customs declaration.
What happens if the item I order is Out of Stock?
We work diligently to update our site with relevant inventory. In the rare event that we show stock on an item where there is none, we will contact the customer prior to shipment on said item with the option to wait or cancel the item.
What is your Privacy Policy?
We keep your personal information private and secure. When you make a purchase from our site, we may send you information on services and sales by us. We do not sell, trade, or in any way provide your information without your consent. In fact, we don’t provide it period! If you receive an emailed newsletter or discount from Pearl & Poseidon, there is an unsubscribe button at the bottom to opt out of receiving future email.
Why do you not accept returns?
We do not accept returns on Pearl & Poseidon items because they are intimate in nature due to personal hygiene and health concerns. We want all of our customers to be rest assured that each and every item is brand new and unused in any way. That is why all of our SALES ARE FINAL.
What happens if I send back items for returns?
We do not accept returns on Pearl & Poseidon items because they are intimate in nature due to personal hygiene and health concerns. ALL SALES ARE FINAL. We do not accept unsolicited returns and you will NOT be refunded for your purchase should you choose to return your item(s).
What if I decline the shipment of my order or my order is returned by the shipping company?
Declined shipments will be refunded minus the shipping cost and a 25% restocking fee only after the parcel is returned and received by original shipping company to our business address. This refers to international packages declining to pay duty or tariffs as well as any packages refusing signature acceptance or entering incorrect shipping addresses. Returned packages can be take up to 90+ days to process from the shipping company.
What if there is a problem with my order?
In the rare occasion that there is a problem with your order, please contact pearl@pearl-poseidon.com. Please provide photos of the issue along with your Order #, Name and Email Address from the Order.
*In the event that you did not receive an Order or Shipping Email Confirmation from us, please check your Spam/Junk mailbox.*
Order and Tracking Informational Emails may come from Iconic Items, LLC.
If you do not provide photos of the issue along with your Order #, Name and Email Address from the Order, you may not get a response as your message maybe considered SPAM and fraudulent. We need this information to verify your purchase and validate it, and therefore reply accordingly.
**Please note, for faster service, please email pearl@pearl-poseidon.com
What if I ordered the wrong item?
Please contact Customer Service within 2 hours of your purchase order. Items are shipped quickly upon your order receipt, so if there is a buyer’s mistake with an order, we will try our best to remedy it. However, if your order has already shipped, the buyer is responsible for the order placed and no changes can be made. You will see the Shipping Email to know if it has been shipped.Items that are buyer’s remorse will not be refunded or adjusted.
What is your shipping policy?
Most orders received before 2:00 PM EST (Monday Through Friday) will ship the same day, provided the order is in stock. Most orders received after 2:00 PM EST will ship the next business day. Orders received on Saturdays and Sundays will ship on the next business day, although we make every effort to ship early if possible. Please note that US holidays are considered NOT business days, and no shipping will occur on those days.
What is shipping status during COVID-19 pandemic?
PLEASE USE THE TRACKING NUMBER TO TRACK YOUR SHIPMENT DIRECTLY FROM THE CARRIER, FROM THE EMAIL WE PROVIDED YOU.
Please note that shipping carriers are experiencing delays due to COVID-19 worldwide pandemic. This is due to record demand for worldwide shipping. All shipping carriers are NOT guaranteeing any shipping timelines. Your happiness is our priority and we ship your order the next business day, HOWEVER, we cannot guarantee shipping timelines due to the statements of delays provided by USPS, UPS, DHL, and FEDEX. These shipping delays are out of our control.
PLEASE continue to check your order with the tracking number provided for updates directly from the shipping carrier. We appreciate your patience. International shipping also incurs additional time to allow for customs acceptance, so please understand the timing for delivery of your items due to the shipping carriers’ pandemic delays.
*Please verify all shipping carrier delays via each website. You will see they have banners expressing the delays due to unprecedented volume and limited availability due to COVID-19
Order, Tracking, and Other Informational Emails may come from Iconic Items, LLC.
*In the event that you did not receive an Order or Shipping Email Confirmation from us, please check your Spam/Junk mailbox.*
Do you accept Money Orders, Cashier Checks, and Company Checks & Personal Checks?
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Please contact us to accept this type of payment as it subject to approval only. For these types of payment, personal and company checks or money orders or PayPal payments, please allow up to 10 banking days for processing prior to shipping. Your order will not be shipped until payment has been cleared.
Taxes
We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states and countries, you are solely responsible for all sales taxes, customs duties, or other taxes.
Who owns external Links?
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any third party site links.
Copyright and Trademark Notices?
Unless otherwise specified, all materials appearing on this site including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are sole property of Iconic Images, LLC, and Copyright 2017 – present.